aTurnos is the perfect tool to perform all the managements situated between the PMS, the payroll tool and the daily operations in any company of the hotel and catering.

The hotel trade and restaurant industry generates a big quantity of staff management problems, due to the big number of employees with different schedules, different roles or functions and the constant registering and de-registering of employees, the flexibility or the demand analysis. Furthermore, taking into account the temporality that depends on a demand that is very difficult to manage and estimate.

Being a reference sector in many countries, the workforce management falls short of SMEs demands and big hotel companies. Some of the demands detected are:

- Automatic management of registration and de-registration of hours or days attending to the definition based on the registration and deregistration files. The automation of those processes reduces drastically the management time and allows employees to be registered before the job start.

- Time control in each company’s zone; for example, to know the number of employees’ in breakfasts, kitchen or for special events automatically.

- Communication with the employees of the new shift allocations. Calls flow must to be reduced each time there are changes or new allocations.

- Automatic payroll and reports generation about different teams and staff costs control.

- Help tools for a demand’s sizing of human resources attending to demand curves and service’s quality.

- Dashboards about productivity and absences control in teams

Applied uses cases

- When a cleaning employee ends cleaning the room, when exits it, aTurnos detects this exit and updates the PMS for the automatic check-in of new clients. Even it can be updated with the client’s app to receive the notification that the room is available. This is a case of management optimization.

- The system shows the team information dimensioned per hours/15 min attending to different criteria. For example, if you have a German people conference at the hotel, the system checks it and shows your team status regarding that aptitude of speaking German specifically.